Nike Pegasus 41 €75 ★ 4.8
Conversational AI for Ecommerce
One platform to convert shoppers, not only answer tickets—with AI trained for
e-commerce.
Stop paying for a dozen disconnected e-commerce plugins. Serviceform unifies your customer data, email, and support into a single engine designed to drive revenue. Our AI moves beyond basic FAQs to automatically guide shoppers, upsell products, handle "Where is my order?" tickets, and recover abandoned carts.
Trusted by e-commerce industry leaders
Guide every shopper
4.2× more likely to buy
Lift every basket
+16% average order value
One voice every channel
83.4% answered automatically
Bring them back
1.24% visitor to subscriber
Built for 
★ Real results from live deployments, not projections. Outcomes vary by site. Not in these industries? Serviceform fits any customer-facing business →
— Pre-sales
Guide every shopper.
Your shoppers don't think in filters. They think in sentences like "I'm running my first 5k, what shoes should I get?" Now your store finally gets it.
- Trained on your store, not the internet. Front and centre, on every page.
- Ask anything on the product page. Fit, sizing, materials, alternatives.
- We learn your full catalogue in minutes. Shopify, WooCommerce, Magento.
- Rules you control: push slow stock, rotate seasonals, hide what's gone.
4.2×
More likely to buy Shoppers who chat with the agent convert at over four times the rate of those who don't.
— Sales
Lift every basket.
Every cart is missing something. The trick isn't what to upsell. It's when.
- Knows your shopper. Knows your catalogue. Picks the right add-on, every time.
- Fires at the moments that count. Add-to-cart, cart view, exit intent, search.
- Catches the near-abandoners with the "add one for free shipping" nudge. Automatic.
- Bundles that build themselves. Cross-sells that don't feel pushy.
+16%
Average order value On every order, across 1500+ stores running Serviceform.
— After-sales support
One voice, every channel.
Connect WhatsApp, Instagram, email, SMS and live chat into one inbox. The platform answers what it knows, your team handles the rest, and every customer feels heard wherever they reached out.
- Unified inbox across every channel.
- Knowledge base trained on your policies, shipping, returns and FAQs.
- Live order tracking on site and WhatsApp. Customers ask "where's my order?" and get a real-time status.
- Automated answers when the platform is confident. Human handover when it isn't.
83.4%
Answered automatically Of inbound questions resolved without a human stepping in.
— Lifecycle
Bring them back.
Capture every visitor as a future customer. Smart popups, WhatsApp, email and SMS campaigns, and a loyalty program that turns a one-time purchase into a relationship.
- Smart popups and exit-intent capture for newsletter signups.
- WhatsApp, email & SMS campaign builder with behaviour-based flows.
- Loyalty program with points, tiers and rewards.
1.24%
Visitor to subscriber Of every visitor turned into a future customer.
app.serviceform.com/cdp/people/emma-berg
EB
Emma Berg VIP
emma@demo.example · Helsinki, FI
Lifetime value
€26,099
Orders
3
Avg order
€8.7k
Since
2023
Order history €25,509
VW Golf 1.5 TSIOrder #4021 · 30 May €24,900
Winter tyre setOrder #4188 · 8 Jun €480
Karhu Trail 42Order #4203 · 11 Jun €129
Segments High value Repeat buyer Email · SMS opted in
app.serviceform.com/campaigns
Spring sale — 20% off
Sentto 12,480 contacts · 2 days ago
Audience Repeat buyers No order 60d Opted-in
Spring is here 🌷
20% off your next order — this week only.
Shop the sale61%
Open rate
18%
Clicked
€24k
Revenue
— Your dashboard
Every number, in one place.
Every conversation, lead and sale your AI touches, measured and attributed in one live dashboard.
— The whole platform, in one story
This is your customer. Every tool, one record.
This is the difference between a dozen plugins and one platform: one customer record, shared by every tool — from first click to repeat order. Watch it work on your store, step by step — press play, or click any step.
LIVE CUSTOMER RECORD · CDP
?
Anonymous visitor
Looking for—
Fit profile—
Order—
Lifetime value€0
Reachable on Web WhatsApp Email
Segment—
One profile. Every tool reads and writes to it — so the AI always knows who it's talking to.
1 / 8
When order details are retrieved and presented to the customer automatically, the same order-related questions no longer reach customer service. This has significantly reduced the daily workload.
Mikko Virta · Director of Digital Development, Masku Read the case study →
— Proof
Loved by 1500+ websites.
The brands you already buy from.
Real revenue lifts, every quarter, on every continent.
-
Maskun Kalustetalo
The AI agent automates order enquiries and cuts the workload on outsourced customer service significantly.
71% fewer order enquiries reaching supportRead the case study → -
RE/MAX
Chatbots on every listing qualify buyers and book viewings around the clock, doubling the leads agents get from the same traffic.
2× more leads from the same site trafficRead the case study → -
Gedauto
The dealership group's AI qualifies buyers before the sales call, so the leads that reach the team actually close.
+460% lead-to-sale conversion vs. web formsRead the case study →
In partnership with
Reviewed on
— Behind Serviceform
Built in Europe. With humans.
Offices in Turku, Stockholm, Barcelona, London and Sri Lanka. A real team, in your timezone, shipping every week and building with you.
— Free analysis
Is revenue slipping through the cracks? Let's find out.
Book a free 20-minute call with Daniel. We go through your website, social and automation together, so you see exactly where you are leaving money on the table.
Book a free analysis Reply within one business day
Real talk, no fuss. No slide decks, no pressure to buy.
Daniel Aguilón Responsable de España, Serviceform