+460%
lead-to-sale conversions, Q1
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Gedauto · Customer story
Gedauto saw +460% lead-to-sale conversions.
Gedauto operates multi-brand dealerships across Spain with thousands of vehicles in live inventory. Their previous chatbot delivered "the same canned answers regardless of what the customer asked." They wanted real product knowledge in the chat — not scripts.
98.9%
pass rate across 74 scenarios
<1%
0-result search dead ends
— The challenge
What wasn't working.
Buyers arrived asking lifestyle-and-budget questions ("family car for 6 under €30k") that traditional dropdown search couldn’t answer. Up to 15% of search sessions ended with a 0-result page.
The previous chatbot couldn’t catch contradictions (e.g., "Nissan Juke for a family of 6" — the Juke only seats 5) and would happily show irrelevant cars instead of offering alternatives.
— The solution
What we deployed.
Serviceform replaced the old chatbot with an AI agent that reads Gedauto’s live inventory schema. It understands lifestyle queries, catches contradictions, and cascades to fallbacks instead of showing empty result pages.
Monthly-payment budgets convert to cash-price ranges automatically (€450/month → 170 matches, not 0). Multilingual handling covers Spanish, Catalan, and English.
- AI agent Inventory search Multilingual chat Test-drive booking
— The result
What changed.
Lead-to-sale conversions rose 460% in the first quarter after launch. Across a 74-scenario test suite covering financing, renting, comparison, lifestyle and after-sales queries, the new agent scored 98.9% pass rate.
0-result dead ends — the biggest leak in the funnel — dropped below 1%.
The VIP Brief
The benchmarks. The wins. The hard lessons.
Two minutes every Thursday. What 1500+ ecommerce stores tested this week, and what actually moved the number.