Which PrestaShop versions does Mira support?

PrestaShop 1.7 and PrestaShop 8.x are both supported. We connect through the standard Webservice API.

Does Mira work with PrestaShop multi-shop?

Yes. Each shop can have its own brand voice and language mix, while sharing knowledge that should stay shared.

Does Mira slow down my PrestaShop store?

No. The widget loads asynchronously, after your page content. PageSpeed and Core Web Vitals are unaffected.

Where is the customer data stored?

In the EU by default. Frankfurt and Helsinki regions for European customers. PII redacted before reaching the LLM. Customer data is never used to train shared models.

Serviceform for PrestaShop

The AI agent built for PrestaShop stores.

Manage every customer interaction from one place. Mira reads your PrestaShop catalogue, automates the repetitive bits, and frees your team for the conversations that actually matter.

Start free trial Book a demo

Live on 1,500+ stores across Europe and beyond.

Trusted by 1,500+ brands across PrestaShop, headless and hybrid setups.

Stockmann
RE/MAX
Renault
Maskun
Comprarcasa
Moberg
EU Business School
BE Group

Native to PrestaShop

Turn PrestaShop support into a profit center

Plug Mira into PrestaShop and convert support touches into revenue moments.

Centralised customer support

Manage email, social, web chat and phone from one unified platform. Every PrestaShop touchpoint imports into Mira, no inquiry slips through.
Automation and efficiency

Automate repetitive replies and routine tasks. Set up rules and macros so your team focuses on the complex inquiries while Mira clears the long tail.
Increase sales, not just support

Leverage PrestaShop customer data to recommend the right products, suggest alternatives when an item is out, and turn support tickets into upsell opportunities.

More revenue, fewer tickets

Lift the top line. Cut the bottom line.

How PrestaShop brands lift revenue-per-visitor by up to 32% and resolve up to 60% of conversations without a human in the loop.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Red trail runners, EU 43, vegan, under €150?

Vegan upper

Salomon Sense Ride

€135

Vegan upper

Hoka Speedgoat 5

€145

Vegan

La Sportiva Bushido

€129

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Visitor signal 3rd visit · cart €76 · hesitating

Won't pay full Likely with a nudge Buying anyway

Code generated FIRST8-A7F2

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Basket €73 / €85

Pegasus 41€105

Cushion socks ×1€12

€12 from free shipping

Mira suggests Performance insoles
pairs with Pegasus 41

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Conversations

12,840

Revenue · 30d

€184k

AOV uplift

+18%

Auto-resolved

62%

14 days Revenue attributed to Mira

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Where is order #SF-19284?

Order #SF-19284 · DHL Express

1 Placed Mon

2 Packed Mon

3 Shipped Tue

4 Out Wed

5 Delivered

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Order #SF-19284 · before fulfillment caught in time

~~Pegasus 41 · EU 42~~ Pegasus 41 · EU 43
~~Helsinki Mannerheimintie 12~~ Espoo Tapiolan keskus 3
Refund applied €15.00

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Customer asks Chat

→

Check stock PrestaShop

→

Reserve ERP

→

Confirm CRM

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

AM

Anna M. 10:27
Hi! Where is my order #SF-19284?
WhatsApp
JR

Juan R. 10:24
Need to swap size on weekend order…
Email
SS

Saara S. 09:43
Saw your story, do you have size 38?
Instagram

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

High Frustrated Refund VIP · 3rd refund 92
High Curious Pre-sale Cart €184 84
Low Neutral Shipping policy Cold visitor 22

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

P Pace & Co

FI · SE

Tickets 1280

CSAT 4.8

O Outlet store

Tickets 940

CSAT 4.6

B B2B portal

EU · UK

Tickets 312

CSAT 4.9

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Anna Mäkinen VIP

LTV

€2,140

Orders

Returns

Channel

FI Last: navy hoodie · returned size up · Browsed: trail shoes ×3 today

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Template

 Hi {{first_name}}, your
order {{order_id}} is on its
way to {{city}}. ETA {{eta}}.

→

Sent in 0.6s

Hi Anna, your order #SF-19284 is on its way to Espoo. ETA Wed 16:00.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

WhatsApp 23:14

Cancel my last order?

Done, €58 back in 3 days.

SMS 08:42

When will it arrive?

Out for delivery, Wed by 16:00.

Voice 14:30

Live · 04:32

Routing to human

Anna Mäkinen Same memory · same store data · across all three

VIP

Built for PrestaShop

Transform PrestaShop customer support with Mira

The features your team needs, and the ones your shoppers don't know they want yet.

Unified ticketing system

Centralise customer communication from social accounts, support email and phone numbers, answer every ticket without leaving Mira.
Social posts & ads

Never miss a comment on Facebook, Messenger or Instagram. Integrate your accounts and reply to comments from posts and ads in one inbox.
Macros with custom variables

Write a template once, save it as a macro, reuse it automatically, with first names, order numbers and addresses pulled live from PrestaShop.
Autoresponders & rules

Handle common questions like 'Where is my order?' automatically. Rules + macros automate up to 20% of tickets with personalised replies.
Intent & sentiment detection

ML detects intents like shipping, refund and exchange. Set up automatic replies or route the tickets with the right tags.
Multi-store connection

Connect every PrestaShop store to centralise tickets in one place and save your team hours of context-switching.

Mira reads our live catalogue. When a sofa is out of stock she offers two real alternatives in stock today, and the basket size goes up.

Anna K. · Ecommerce manager · Maskun

Mira books viewings at 11pm on a Sunday, in the buyer's own language, before our agents are even awake. The "good leads" pile gets to us first.

David L. · Head of digital · RE/MAX Spain

Install

Connect PrestaShop in minutes.

One module, one paste-in snippet, one round of approvals.

1. Install the module Add the Serviceform module from the PrestaShop Addons marketplace and connect to your store.
2. Import your tone We pull your CMS pages, returns policy and brand voice. You approve a sample of generated replies.
3. Go live Activate web chat, WhatsApp, Instagram and email, separately, on your own schedule.

Frequently asked

Questions other PrestaShop teams asked.

Which PrestaShop versions does Mira support?

PrestaShop 1.7 and PrestaShop 8.x are both supported. We connect through the standard Webservice API.
Does Mira work with PrestaShop multi-shop?

Yes. Each shop can have its own brand voice and language mix, while sharing knowledge that should stay shared.
Does Mira slow down my PrestaShop store?

No. The widget loads asynchronously, after your page content. PageSpeed and Core Web Vitals are unaffected.
Where is the customer data stored?

In the EU by default. Frankfurt and Helsinki regions for European customers. PII redacted before reaching the LLM. Customer data is never used to train shared models.

Try Mira on PrestaShop

See Mira on your PrestaShop store, with your products.

A solutions architect connects your PrestaShop store, trains Mira and walks you through real conversations from your own data. 30 minutes, no commitment.

Start free trial Book a strategy call

Other platforms

The VIP Brief

The benchmarks. The wins. The hard lessons.

Two minutes every Thursday. What 1500+ ecommerce stores tested this week, and what actually moved the number.

Eight tools. One revenue lift.

Industries we make money for.

Everything you need to ship faster.

The AI agent built for PrestaShop stores.

Turn PrestaShop support into a profit center

Centralised customer support

Automation and efficiency

Increase sales, not just support

Lift the top line. Cut the bottom line.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

Transform PrestaShop customer support with Mira

Unified ticketing system

Social posts & ads

Macros with custom variables

Autoresponders & rules

Intent & sentiment detection

Multi-store connection

Connect PrestaShop in minutes.

Questions other PrestaShop teams asked.

See Mira on your PrestaShop store, with your products.

The benchmarks. The wins. The hard lessons.

Eight tools. One revenue lift.

Industries we make money for.

Everything you need to ship faster.

The AI agent built for PrestaShop stores.

Turn PrestaShop support into a profit center

Centralised customer support

Automation and efficiency

Increase sales, not just support

Search that actually sells | Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle | Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend | When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro | Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves | 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing | The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack | Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox | Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire | Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit | Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time | Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them | Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust | WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.

Transform PrestaShop customer support with Mira

Unified ticketing system

Social posts & ads

Macros with custom variables

Autoresponders & rules

Intent & sentiment detection

Multi-store connection

Connect PrestaShop in minutes.

Questions other PrestaShop teams asked.

See Mira on your PrestaShop store, with your products.

The benchmarks. The wins. The hard lessons.

Search that actually sells Visitors don't bounce when "red trail runners, EU 43, vegan" returns three real SKUs they can buy right now. Mira reads the question the way a salesperson would.

Discounts only when they move the needle Mira reads the basket and the visit history. The hesitating first-timer sees a code; the loyal customer who would have bought anyway never does.

Bigger baskets, not bigger ad spend When a shopper stalls one step before paying, Mira nudges them back with a relevant add-on, over chat, WhatsApp, or wherever they originally walked in.

Every conversation, measured to the euro Tie every reply to the revenue it generated. CFO-grade attribution so customer ops finally gets credit for what it earns.

Order updates that answer themselves 'Where's my package?' is the most common ticket in commerce and the easiest to remove. Mira pulls live shipment data and replies in the customer's own language.

Fix orders before they ship the wrong thing The window between 'I bought the wrong size' and 'it's already in transit' is short. Mira catches it in seconds, and edits the order in your store.

Workflows that span your whole stack Update an ERP, send to a 3PL, write back to your CRM. Mira chains real API calls inside one conversation. No agent ever opens a second tab.

Every channel in one calm inbox Web, WhatsApp, Instagram, email and SMS. Your team works in one place, with one set of macros, one set of metrics, one Mira behind the front line.

Triage that knows the difference between a fan and a fire Mira scores every message for urgency, intent and tone. The angry refund and the high-intent buyer rise. The routine FAQ gets handled before an agent sees it.

Every brand from one cockpit Same workspace, separate identities. Each brand keeps its tone, language mix and reporting; your ops team keeps their sanity.

Profiles your team would build by hand, if they had time Every order, every return, every conversation. Lifetime value, preferred language, last product touched, loaded before your agent has even clicked reply.

Templates that read like a person wrote them Mira fills the gaps automatically, first name, current order, country, ETA. The result reads like a thoughtful message, sent in seconds.

Be there on the channels they already trust WhatsApp at 11pm, SMS during the commute, a voice call when they need a human. Same Mira, same memory, same store data, across every channel.